Please contact us directly if your question is not addressed below.
Vino 101 courseware, whether custom or ready-to-use, is accessible from any computer with any Internet connection. We recommend a connection speed of DSL or higher, but this is not a prohibitive factor.
As a general rule, if you can view the course demos accessible through this site, you will be able to view the courses without requiring any additional plug-ins or installations.
Windows: Google Chrome (latest version)
Mac: Safari 7 and later, Google Chrome (latest version)
Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later
What information is tracked by the Learning Management System?
Vino 101 uses an Enterprise-Class Learning Management System that provides our clients with a robust, feature-rich record management and data storage experience. Account Administrators are able to view statistics on a company, store or individual level and see the dates accessed, quiz score and completion status for each employee/student.
Can I purchase an individual student seat for any of the courses?
Vino 101 only provides online educational services on a per location/organization basis for all training programs.
I just purchased access to a course. When can I start training?
You will receive email instructions (sent to the address provided during the purchase process) within one business day.
Why does the purchase page redirect to another site?
Vino 101 is owned and operated by its parent company, Foodservice Training Portal, LLC. Your purchase is made directly from FSTP and will appear on your credit card as "Foodservice Training".
I am having problems accessing the training/completing the course/printing my Certificate. What do I do?
Send your inquiry to our Technical Support Team at firstname.lastname@example.org. Please include an overview of your issue, Location Name, Activation Code, Name and Email Address for a prompt response.
Where can I find your Terms & Conditions?
You can view our Basic Licensing Agreement by clicking here.
Do your courses satisfy Alcohol Responsibility Training requirements?
No. Vino 101 courses are sales and service tools designed to improve customer interactions/experiences and increase overall sales. They cannot be used to satisfy local/state requirements for alcohol responsibility training.
Can I view Vino 101 on an Apple or Android device?
We recommend optimal viewing of the courseware in a Windows-based operating system. However, you can use Apple iOS by installing Articulate Mobile Player in Apple iOS 7 or later on iPad or Android OS by installing Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets). We do not provide technical support for these environments.
What are your hours of operation?
General hours are: 9:00am to 4:00pm EST, Monday to Friday.
Technical support questions are answered on the same business day or on the next business day if received after hours.